Terms & Conditions

Terms & Conditions

GENERAL

1.1 Access to and use of this website and the products and services available through this website are subject to the following terms, conditions and notices. By using the services you are agreeing to all of the Terms of Service, as may be updated by us from time to time. Please check this page regularly to take notice of any changes we may have made to the Terms of Service.
For international deliveries (outside South Africa) we charge R300 up to 5kg to major city centres only. For outlying areas and/or larger orders transport costs will be quoted and charged on a per case basis.

1.2 Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the services without prior notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or the entire website.

PRIVACY POLICY

Disclosure
Fox & Moon is dedicated to protecting the privacy of all our customers. We will not disclose any information regarding our customers or visitors to the site to any third party apart from where it is part of providing a service to you – this includes; arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research when you have given us your permission to do so.

Personal Details
Fox & Moon will not provide or sell any of your personal details or any credit card information to third parties.

Communication and Marketing
If you have made a purchase from our website we may occasionally update you on our latest products and offers via e-mail. You will also be given the opportunity to receive such communications from us when you register with Fox & Moon.

All Fox & Moon registered members have the option to unsubscribe from marketing communications from us. If you do not wish to continue to receive e-mails from us you should opt-out clicking on the “unsubscribe” link in any emails, which will suspend your e-mail notifications.

Cookies
If you have registered with Fox & Moon then your computer will store an identifying cookie which will save you time each time you re-visit the website, by remembering your email address for you. Cookies are small files which are stored on a user’s computer. They are designed to hold a small amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.

Protecting Your Security
We may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm your identity – a credit check is not performed and your credit rating is unaffected. Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Disclosure
Fox & Moon is dedicated to protecting the privacy of all our customers. We will not disclose any information regarding our customers or visitors to the site to any third party apart from where it is part of providing a service to you – this includes; arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research when you have given us your permission to do so.

Checking Your Details
If you wish to verify the details you have submitted to Fox & Moon you may do so by contacting us via the e-mail address or address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We recommend that you do not use your browser’s password memory function as this may result in someone accessing your personal information.

Contacting Us
We are always happy to hear from our customers. We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied with the service we offer. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact us, we will be delighted to answer any questions you may have.

You can contact us via:
Email: info@foxandmoon.co.za

TERMS OF SALE
By placing an order, you are are offering to purchase a product on subject to the following terms and conditions.

Pricing and Availability
All orders are subject to availability and confirmation of order price. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Pricing
The prices payable for all items offered on our website are clearly displayed. Our website displays prices in South African Rands. All prices are shown inclusive of any selling duties, such as VAT. Your order will be based upon product prices and delivery charges at the time you submit your order. When items are reduced in price for promotional or sale periods, the new price will be displayed in black with the previous price shown in grey with a strikethrough.

Whilst we make every effort to maintain the accuracy of the pricing on our website, the price of an item displayed at the time of your order, may very rarely be inaccurate. We reserve the right to accept or decline an order placed for Fox & Moon Pty Ltd product. Should we be unable to fulfill the order due to a pricing error, we shall contact you regarding the required adjustment and provide you with the opportunity to cancel or accept the order based on the correct pricing. Should an item be reduced to a lower price after an order has been placed but before the merchandise has been delivered, the original order price will be upheld.

Delivery and Shipping 
Please note that all delivery times are based around working days (Mon-Fri) and refer to the time from which we receive your order. Please note that the day we receive your order may not be the day you place your order. If you place an order on Sunday, for example, the order will be processed through our order management system on Monday.

We ship worldwide!

Turnaround time for order to be shipped is up to 2 weeks. Once item is shipped it is in the hands of the Postal services and can take up to 4 weeks to be delivered or longer.  Fox and Moon will not be held liable for delivery times, lost parcels or damages. Fox and Moon will not be liable for any taxes, customs or duties charged.

Delivery times represent the level of service we endeavor to achieve for all orders. We are not able to guarantee to deliver products at a particular time on a particular date. On occasion we may incur internal delays, which will increase these timeframes. On occasion delays beyond our control may be caused by the courier company.

Returns
We hope you are pleased with the design and quality of your items. However, should you wish to return anything you’ve ordered or purchased please see below:

  • Free returns only apply on orders over 300 Rands within South Africa
  • Any items full-priced may be returned to us for refund or exchange within 14 days of order provided they are unworn, undamaged, unwashed, or otherwise unused with original tags/labels attached
  • Please return any faulty items as soon as you become aware of the fault.

Payment and Payment Methods
Our website only accepts credit/debit card payment and EFT. Please do not send cash or cheques. We currently accept the following cards for payment on our site.
• Credit Cards: Visa and MasterCard

  • Debit Cards: Visa and MasterCard
  • Electronic Fund Transfer
    We obtain authorisation for payment from your card issuer at the time you submit your order. We reserve the right to cancel your order upon failure of card authorisation.

Security
Ensuring that you are able to browse and shop safely on Fox & Moon Pty Ltd’s website is of paramount importance to us. We have created a secure transactional site and all payment activities are done by a third party payment gateway.

Age
In order to contract with Fox & Moon Pty Ltd you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.

Right To Refuse
Fox & Moon Pty Ltd retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will always be Fox & Moon Pty Ltd. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to such changes.

Fox & Moon Pty Ltd Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

Discount Codes
Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.
Promotional discount codes – We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.
The conditions of use relating to any discount code will be specified at the time of issue. All discount codes apply to full price items only.

Product Display
The color of the items on the website might slightly differ from the actual color of the items.